Accommodation Booking Administrator

Up to £9.50 per hour
03 Apr 2019
01 May 2019
Miss Laura Glover
Job Function
Contract Type
Full Time

Accommodation Booking Administrator

Looking for a new opportunity as an Administrator? A step towards your new career? Or maybe you want to move up a level and take on more responsibility?

Look no further as we have an exciting opportunity for a experienced and highly talented Administrator to join our team  to provide support to the Accommodation Manager and Lead Administrator to ensure that the Accommodation Booking Centre delivers an efficient and effective service. To field, assess and accurately log all accommodation requests, to enable accommodation to be allocated in the correct priority order.

Package description
  • £9.50 per hour. 40 hours per week.
  • The opportunity of joining the Compass pension and share scheme
  • Discounts at various high street stores
Main responsibilities

The successful Accommodation Booking Administrator will undertake the following duties:

  • Proactively managing and monitoring the quality service provided by the accommodation booking centre to ensure that standards are met, response times are achieved and problems are resolved or escalated to minimise customer complaints in line to ensure contract requirements are met
  • Handling customer calls professionally, effectively and with timeliness ensuring that the right information is captured and the request that is being raised is logged correctly
  • To check the reception log book daily and ensure that you are aware of any issue/occurrences that may have taken place
  • Ensure that any relevant information is recorded in the log book for team members coming on to duty later
  • Take payment for customer mess bills by cash, cheque & credit/debit card, process refunds when authorised to do so; ensuring all Profit Protection Procedures  and  relevant  paperwork is adhered to at all times
  • Print off arrivals proformas & mess bills, attach to envelope containing allocated room key and place in alphabetical order in arrivals basket
  • Ensure that written accommodation boards are up to date
  • Issue keys and rooms
  • Check guest in and out of accommodation, Chase up missing room keys
  • Deal with customer queries, answer telephone and emails in a professional manner.
Ideal candidate


  • Proven experience delivering exceptional customer service and seeking improvement for clients and consumers
  • Able to work flexibly in line with business requirements
  • Competent in the use of Microsoft packages
  • Good general standard of education
  • Ability to organise, prioritise, and manage tasks to deal with the day to day demanding environment

If our Accommodation Booking Administrator position is right for you and you match our criteria of  skills and qualities - please apply today with no hesitation, we want to hear from you!

We look forward to receiving your CV. 

About the company

ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including: hotel, cleaning, waste management, security, event support and reception services

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. Just one of the reasons why we’re the UK and Ireland’s No.1 catering and support services provider.