Helpdesk Operative - Northwick Park Hospital

05 Apr 2019
03 May 2019
Miss Samantha Wellington
Job Function
Contract Type
Full Time
To be the first point of contact for all requests and/or complaints from the Trust, the Hard FM Contractor and Medirest, relating to the Estates, Catering, Housekeeping, Pest control, Linen Services, Portering, and Telecoms Departments.

To receive and log all calls/requests and allocate tasks to the appropriate person or department.

Package description

I am looking for a Help Desk operative to work within Northwick Park hospital. The shift pattern Early 7:00am-15:00pm / Late 15:00pm-23:00pm . 

Main responsibilities
Receiving and assisting callers with their requests and or complaint in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust.

Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time.

Contact service providers. Allocate tasks to nominated officer, giving clear, concise and timely information.

Update and maintain the Helpdesk database, ensuring all details relating to each task is clear and concise, updates are recorded, and records are closed once tasks have been completed.

Maintain communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently.

As part of the facilities team assist with the monitoring of tasks to ensure they are completed in line with Service Level specifications





Ideal candidate
  • Good verbal and written communication skills
  • Proficient in using Microsoft applications, outlook, Excel and word
  • Experience of planning, organising and prioritising workload whilst maintaining high level of accuracy


  • Knowledge of systems, procedures and practices for the provision of a helpdesk service.
About the company

Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
We offer great discounts such as discounted cinema tickets, gyms membership, food outlets and supermarkets as well as life insurance and the option to join the company pension scheme. We offer further training by offering an accredited qualification through our NVQ program. 

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