Customer Service Assistant
A great opportunity to join our passionate Patient Dining team on a permanent basis has become available to work within our busy healthcare setting facilitating patients nutrition and hydration needs
This role will suit a customer focused individual to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.Package description
We have an exciting opportunity for a Customer Service Assistant to join our lovely catering team at BMI Priory Hospital in Edgbaston, Birmingham. Ideal candidates will be friendly, hardworking, flexible and reliable.
Please note this role is based on a 0 hour contract which involves various shift patterns that could fall on weekends: 7:00am - 2:30pm, 7:30am - 3:00pm, 12:00pm - 3:00pm, 12:00pm - 7:30pm and 12:30pm - 8:00pm.Main responsibilities
Responsible for the patient meal service in the hospital this role will involve direct interaction with Patients and Medical staff on ward areas during meal times with main duties to include:
- Preparing of Breakfast, lunch & dinner meals and refreshments and deliver direct to patients.
- Deliver menus and take orders from patients, giving help and advice where necessary on allergens and dietary requirements.
- Offer a hot beverage round during each service.
- Clear down ward areas and wash up dirty dishes ensuring that the kitchen is fully prepared for next service
- Liaise with ward staff to ensure patients’ needs are met in a timely manner.
- Offering a great customer service by putting the patient first.
- Good command of the English language with a passion for patient care and be able to liaise closely with ward staff
- Awareness of food & hygiene standards
- Must have a 'Can do' attitude
- Able to work under pressure, individually and as part of a team.
- Ability to work in a fast paced healthcare environment and has a flexible approach to meet the needs of the business.
- Previous Catering experience and cash handling knowledge is preferable.
- Be aware that this is a hospital environment and at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- This position is subject to an Enhanced Disclosure & Barring Check
Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
We offer great discounts such as discounted cinema tickets, gyms membership, food outlets and supermarkets as well as life insurance and the option to join the company pension scheme. We offer further training by offering an accredited qualification through our NVQ program.