Operations Director - East of England

Location
East of England
Salary
Competitive
Posted
25 Apr 2019
Closes
23 May 2019
Ref
compass/TP/139518/54351
Contact
Mr Nathan Rackham-Wood
Job Function
Regional Manager
Contract Type
Permanent
Hours
Full Time

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within the community

A company that prides itself on not standing still and always seeking to innovate. We’re obsessed with the details and we’re always raising the bar higher so we can make our clients’ businesses better.

Who are we?

We are the Compass Group.

We’re 60,000 talented people bringing you all of the great tasting food, memorable experiences and vital support services that can transform every day into a great day.

We are looking for a talented Operations Director – to come and join the ESS Defence team in the East of England

As one of ESS Defence, Operations Director you will lead and develop your team of General Managers, within a geographical region – East of England to provide an exceptional service to our clients.

Main responsibilities

You will also manage client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies. Accurately review business performance and ensure the delivery of key financial targets

Maintain and develop contract reporting and monitoring to contractual requirements captured in the Monthly Contract Performance Report, work closely with the Client to deliver value through improved management of contracts to help drive service excellence and customer advocacy.

Ideal candidate

What we are looking for in applications;

  • Excellent understanding of Catering Management, Service level Specification and performance management delivery.
  • Excellent financial, commercial, business knowledge and people acumen to support the operational team
  • Evidence of understanding and ability to lead complex and multiply services
  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels.
  • Strong customer service ethos.
  • Excellent customer presentational ability, both verbal and written