We are CH&CO, a group of chefs, nutritionists and people pleasers with a shared passion for food that fuels emotional positivity as well as physical wellbeing. In a world where what we consume is becoming ever faster and more disposable, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present.
Salary/Hourly Rate: £24960
Overall responsibility for the operation in the absence of the General Manager, involved in developing house sales, and able to understand and manage in accordance with finance and budget requirements within the specific site of CH&Co . Responsible with the GM/ as directed by the GM for ensuring the service is delivered in line with the client requirements and the CH&Co brand.
Key responsibilities and accountabilities
Food and Service Development
ï· Ensure that the client expectations of food and food service are consistently delivered in line with the CH&Co brand.
ï· Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards.
ï· Continually monitor the service and food provided in the site, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality.
ï· Proactively make suggestions to GM regarding innovation in food and food service to develop the business at the relevant site.
ï· Develop and sustain good working relationships with the client at the relevant site.
ï· In the absence of the GM act as the first point of reference for all client comments and concerns and take any necessary action.
ï· Actively gain customer feedback and to use the information to improve the offering at any given business.
ï· Working with the GM ensure the site achieves the financial targets agreed with the client in line with the budget.
ï· Understand and interpret the relevant financial control systems and use the information to measure performance and work with the GM to achieve all financial targets.
ï· In the absence of the GM prepare, produce and present a monthly financial report for the Operations Directors detailing financial performance, activity and plans for the relevant site and outlining any necessary action that has been taken.
Managing/Developing a Team
ï· Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&Co manual.
ï· Provide effective day-to-day performance management to all Front of House staff at the site.
ï· As directed by the GM provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&Co standards.
ï· Report staff absence, timekeeping, sickness to GM and where necessary provide the information to the relevant department in CH&Co.
ï· Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&Co standards and requirements, and carry out their jobs to the best of their ability in a timely and efficient manner.
ï· Utilise contacts and personal profile to attract new business to the site.
ï· Work with the GM to maximise sales at the relevant site
ï· To represent the relevant site as necessary at meetings within CH&Co
Health & Safety
ï· To keep up to date with all COSHH and HACCP procedures and methods.
ï· Ensure all employees adhere to uniform standards.
ï· To report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in CH&Co.
ï· Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices
ï· To attend training courses and attend CH&Co meetings when necessary
If you feel you have the above qualities and more, and you want to work within a forward thinking company whose passion for food, people development & excellent customer / client service is second to none - then we want to hear from you.