Hospitality Supervisor

CH&Co Group
The Institution of Engineering & Technology (IET)
Competitive and great benefits
10 May 2019
04 Jun 2019
Job Function
General Manager
Contract Type
Full Time

We are CH&CO, a group of chefs, nutritionists and people pleasers with a shared passion for food that fuels emotional positivity as well as physical wellbeing. In a world where what we consume is becoming ever faster and more disposable, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present.

Salary/Hourly Rate: £10.00ph

Working Pattern: As Required

Contract Type: Variable

Contact Name: Elaine Jackson

Job specification:

Responsible for the Hospitality operation at a given event / events. Involved in providing staffing and running events in accordance with client requirements and Harbour & Jones standards. Occasionally deputises for Hospitality Manager.

Food Service

 Ensure that the client expectations of hospitality food and food service are consistently delivered in line with the Harbour & Jones brand at a given event.

 Conduct full briefings to all staff regarding events, detailing food and food service standards to ensure that the staff are fully aware of the client requirements and their role in delivery.

 Continually monitor the service and food provided at the event and where necessary give feedback to the service team to ensure the food and service is of the highest quality and in line with client requirements and the Harbour & Jones style.

 Where necessary contribute to the team’s efforts to ensure the service is provided in a professional and timely manner.

Customer Service

 Maintain a high degree of visibility and a hands on approach throughout the event.

 Act as the first point of reference for all client comments and concerns at a given event, take any necessary action and inform the Hospitality Manager of same.

 Actively gain customer feedback and to use the information to improve the offering at any given event.


 Working with the Hospitality Manager ensure that correct number of staff are available for any given event and that staff are utilised effectively and productively throughout.

Managing/Developing a Team

 Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate Harbour & Jones manual.

 As directed by the Hospitality Manager or GM provide induction, initial skills and on the job training for all Hospitality staff to ensure the service is delivered in line with client expectations and Harbour & Jones standards.

Document Name Job Description - Hospitality Supervisor Page 2 of 2 Version 1 Issued by Justina Sergeant Department People & Development Approved Cheryl Harbour Date 21.04.2017

 Report staff absence, timekeeping, sickness to Hospitality Manager/ GM.

 Provide feedback and coaching to any member of staff ensuring that all team members are aware of Harbour & Jones standards and requirements, and carry out their jobs to the best of their ability in a timely and efficient manner.

 Provide feedback on the suitability and reliability of casual staff to the Hospitality Manager.

Health & Safety

 Keep up to date with all COSHH and HACCP procedures and methods.

 Ensure all staff adhere to uniform standards.

 Report any equipment and/or building fabric faults and any hygiene, health and safety hazard to the relevant parties on site and in Harbour & Jones.

Occasional Responsibilities

 Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices

 To attend training courses and attend Harbour & Jones meetings when necessary

Candidate Profile:

Desired Experience: Supervisor experience in a hopsitlaity business preferred


If you feel you have the above qualities and more, and you want to work within a forward thinking company whose passion for food, people development & excellent customer / client service is second to none - then we want to hear from you.