Reception Manager

Brighton, East Sussex
17 May 2019
14 Jun 2019
Hotel jobs
Job Function
Hotel Management
Contract Type
Full Time

The Queens Hotel on Brighton seafront is looking for a Reception Manager to join the management team to further develop and progress the hotel into the future.

We are a busy, privately owned 3-star hotel with 100+ bedrooms and self-catering apartments, a leisure centre and beauty salon in the vibrant heart of Brighton city centre.

The primary role of Reception Manager is to ensure all guests are looked after in a courteous and efficient manner while, at the same time, maximising revenue and occupancy and the driving of direct business into the hotel.


  • Supporting the front office team in all operational aspects of the department ensuring constantly high levels of service and guest satisfaction
  • To recruit, train, develop and motivate your team ensuring the highest standards of customer service are maintained
  • To carry out inductions, job chats and appraisals
  • Help develop a sales orientated team in an effort to continue to drive direct bookings and maximise upselling and walk-in business
  • Have a pro-active, forward thinking approach to recognise and stop potential issues before they escalate
  • Ensure all guest queries and complaints are resolved in an appropriate manner with a satisfactory outcome
  • Have a full understanding of emergency procedures and ensure the department adheres to health, safety and hygiene procedures
  • Work with other head of departments to make the hotel a success
  • Responsibility in ensuring the departmental rota is completed taking into consideration business needs
  • In the absence of the Revenue Manager ensure online rates and availability are managed effectively to guarantee maximum occupancy
  • You should be flexible to ensure the operational needs of the hotel are met and to undertake any other duties which may be required

The successful person will have a hands-on approach and be flexible as this position will involve early and late shift work 5 days out of 7 and will involve weekend and bank holidays. Ideally you will have had a minimum of one-year experience in a similar role and would be looking to move into the next stage of your career within a successful hotel environment.


  • Effective decision-making skills
  • Problem solving skills
  • Ability to acquire and maintain good relationships with colleagues and guests etc
  • Strong communication skills
  • Strong organisation and analytical skills
  • Effective conflict management and change management skills
  • Good training and facilitating skills
  • Experience in coaching and team building skills
  • Self-motivated and able to motivate colleagues to achieve results

Benefits of working in the largest independent hotel in the city include:

  • A competitive salary paid monthly
  • 28 days holiday per year (including bank holidays)
  • Complimentary use of the leisure centre
  • Staff wellbeing scheme
  • Staff discount scheme
  • Meals while on duty

The first step of your career progression will be to send your CV with a covering letter as to why you feel you would be the perfect candidate.

To apply for this role, please click on "Apply"