Customer Service Assistant - temp to perm

1 day left

Location
Chertsey
Salary
Meets or exceeds minimum wage
Posted
23 May 2019
Closes
20 Jun 2019
Ref
compass/TP/517601/55743
Contact
Mr Ben Hopkins
Job Function
Customer Service
Contract Type
Permanent
Hours
Part Time

Customer Service Advisors- Casual 



These are diverse positions within Foodbuy, interacting with Customers, Suppliers and Internal Compass Functions.



Foodbuy Support Customer Service Advisors are an integral part of the Foodbuy Team, providing help and support to all Foodbuy Customers who contact us via telephone, email, live chat and helpdesk service tickets.  These individuals will serve as a first point of contact to all of our customers so a passion for customer service along with excellent communication skills is paramount.



 


Main responsibilities

Ensuring that all queries are dealt with swiftly accurately ensuring more complex queries are triaged for resolution/ escalation.  Working closely with the Compass Client accounts team, External Client accounts team and Foodbuy teams to provide excellent customer service to all Foodbuy Customers.



Ensure efficient delivery of customer helpdesk support, system administration and proactive assistance to all clients and suppliers.  Continually expand knowledge on the system modules and functionality to promote maximum assistance to customers and colleagues alike.  


Ideal candidate

We are looking for flexible and adaptable Customer Service Assistants. The successful Team Member should meet the following criteria:




  • Customer orientated

  • Confident self-starter

  • Investigative and problem solving

  • Ability to deliver excellent customer service

  • Proven ability to work under pressure

  • Anticipates and adapts quickly to change

  • Excellent written and verbal communication

  • High level of attention to detail and accuracy

  • Good analytical and numeracy skills

  • Good computer skills (Excel, Word etc)

  • Administrative skills

  • Ability to prioritise  at all times


About the company

With nearly £1 billion in purchasing power, our Foodbuy procurement and supply chain business offers clients the benefit of our scale and award-winning supplier network, as we bring them the freshest and most diverse produce available, at the very best value. All achieved through our sophisticated online system where clients choose their products, analyse their spend and trace their sourcing. And our suppliers benefit from increased volumes and access to new markets.


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