Costa Manager

24 May 2019
21 Jun 2019
Mrs Ann Kinsella
Job Function
Catering Manager
Contract Type
Full Time

Costa Manager

Total responsibility for the running of the store,

ensuring that every customer receives an unbeatable

coffee experience.

To champion Costa culture and embed this within

the team.

Main responsibilities

    Takes ownership for the results and success of the

store. Leads the Store Team in all aspects of delivering

an unbeatable coffee experience to every guest, all of

the time

• Takes accountability for adhering to all aspects of health

and safety within the store – for customers, team members

and external visitors, and keeping up to date with

legislation and business guidelines relating to this area

• To take overall responsibility for delivering brand

standards at all times, by ensuring that the store

is opened/closed & operated in line with all Costa

standards, policies & procedures

• To take overall accountability for managing the stock

and order systems for food & consumables ensuring

that the store has 100% supply of items for the

customer whilst delivering the budgeted margins/profi t

• To analyse and act upon fi nancial/performance data to

enable the store to run in the most effi cient & profi table

manner, whilst delivering all measures on the WINcard

• To ensure the effective control of labour

• To ensure that all company policies and procedures

are in place and carried out when maintaining cash

& stock security

• Hold regular team meetings to communicate all key

information and implement new initiatives to the

store team in the most effective way using the most

appropriate media including team meetings, shift

briefi ngs, Massimo, What’s in store, communication

toolkit/posters, shift planner

• To deal with and resolve customer complaints in line

with company policy/procedures

• To ensure the store has a robust succession plan

in place

• To carry out regular and effective 1:1’s and reviews

with all team members

• To recruit, train, coach, develop and retain the team

members to ensure that they deliver brand standards

and an unbeatable customer experience as well as

achieving their full potential

• To ensure all marketing updates and new POS are

implemented and maintained effectively

• To work with area/peer group to share best practice

and support RDM with other activities within the region

• To prepare for and input into regular business reviews

with RDM


Ideal candidate

Exemplary role model – a true professional

• Passionate in delivering great customer service

• Ability to lead a team through motivation and


• Excellent communicator and can delegate effectively

to the team

• Takes ownership for results

• Strives to be the best – looks to exceed targets

• Good planning and organisational skills

• Good coaching skills and ‘inclusive’ style

• Reliable and committed

• Flexible approach

• Honest and open

• Willing to learn

• Uses initiative

• Ambitious

• Confi dent

• Analytical

• Competitive

About the company

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats.  The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.