General Manager

12 Jun 2019
10 Jul 2019
Mr Nathan Rackham-Wood
Job Function
General Manager
Contract Type
Full Time

Would you be interested in joining a successful FTSE 100 organisation, who are recognised as market leaders within their sectors. An organisation, which operates in over 50 countries in 50,000 client locations, but still retains a local presence within the community

A company that prides itself on not standing still and always seeking to innovate. We’re obsessed with the details and we’re always raising the bar higher, so we can make our clients’ businesses better.

Who are we?

We are the Compass Group.

An opportunity has become available for a talented, commercially minded individual, to come and join the ESS team and manage one of our flagship contracts within the Wiltshire/Gloucestershire area.

Main responsibilities

You will be responsible for managing a large catering operation, which includes multiple retail outlets – both branded and unbranded. Lead and develop your team of 130 (6 direct reports) to deliver contract excellence across the site.

Maintain and develop contract reporting and monitoring to contractual requirements, work closely with the Client to deliver value through improved management of the contract, to help drive service excellence and customer advocacy.

Ideal candidate

What we are looking for in applications;

  • Excellent understanding of Catering and Cleaning management, Service level Specification, Retail operations and performance management delivery.

  • Experience of a multi-FM environment sat within tough commercial frameworks

  • Excellent financial, commercial, business knowledge and people acumen to support the operational team

  • Excellent people leadership skills, with evidence of the ability to engage and motivate people at all levels.

  • Excellent customer presentational ability, both verbal and written

About the company

ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including: hotel, cleaning, waste management, security, event support and reception services