FM Support Services Manager

Up to £35k dependent on experience
28 Jun 2019
26 Jul 2019
Ms Caroline Pearson
Job Function
Facilities Management
Contract Type
Full Time

We are looking for a highly motivated and driven FM Support Service Manager for one of our B&I contracts which has two sites based in Bristol and one satellite site in Milton Keynes.

The services we provide are catering, security, cleaning and M&E which is managed by a sub contractor. You will be responsible for providing exceptional first class support services to our client along with developing and leading the team.

Package description

  • Monday - Friday, must be flexible!

  • Up to £35k depending on experience

  • Possibility of joining the company pension and share scheme

  • Free car parking

  • Up to 10% discount in various high street stores including travel

Compass Group UK & Ireland offers excellent career and development opportunities, as an organisation that's proud of its great people, we believe in the opportunity to recognise and develop great talent. That's why we offer a number of courses and qualifications for our talented Managers.

Main responsibilities

  • Ensure outstanding customer service, experience and operational standards are maintained at all times.

  • Drive all services to a high standard

  • Set and manage operational procedures and processes and continuously review them to ensure best practice.

  • Identify, own and resolve complex customer service issues, driving service improvements

  • Ensure the consistent delivery of Service Level Agreements

  • Motivate, inspire and empower your team to provide outstanding results

Ideal candidate

  • You must have a background in Facilities Management preferably within an outsourced environment

  • Cleaning experience is essential

  • Both soft and hard service experience required

  • Ideally have experience managing sub-contractors

  • You will have management experience leading and inspiring operational teams to deliver results

  • You will have led the implementation of change programmes to deliver operational benefits

  • You will be commercially and financially astute

  • You will have proven ability to build excellent client and stakeholder relationships

  • You must have the ability to be innovative and have a high attention to detail

About the company

14forty self-delivers food and hospitality, cleaning, security, guest and business services, and works with trusted partners to deliver other, technical services. Through its provision of a truly integrated service, with a single management point of contact 14forty reduces organisational expenditure on facilities management, drives bespoke service agreements and provides better value for money.

Built on the fact that there are 1440 precious minutes in every day, 14forty aims to maximise the productivity of each of these for its clients. Its employees are highly trained and multi-skilled enabling them to fulfil several functions, whilst one point of contact and intelligent management information ensure that performance expectations are exceeded.