Customer Services Representative

Location
N17 0UL, London (Greater)
Salary
£25,000 per annum
Posted
10 Jul 2019
Closes
07 Aug 2019
Sector
Hotel jobs
Job Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Do you have experience in Customer Services?  Are you energetic, do you work hard, learn fast, and do whatever it takes to get the job done?  If so, we would like to hear more from you.

We have two new positions, roles are similar and within the same department just tasked diffidently.

About You:

  • Ideally you will have 2+ years’ experience in a customer services environment
  • It would be an advantage if you have some laundry experience
  • Must be enthusiastic and proactive at delivering customer service excellence
  • Excellent communication skills, both on the telephone and in writing
  • Have some experience working with Excel
  • Fluent in spoken and written English
  • Adept at dealing with and resolving complex queries
  • Must be IT liberate
  • Good admin skills
  • Enthusiastic and passionate with a “can do” attitude

The Position

  • First point of contact for customer queries via phone and email
  • Responsible for delivering excellence service to our commercial Hotelier customers
  • Working with other members of the team to improve processes and control procedures
  • Following up and improving procedures e.g. complaints handling, escalations
  • General admin tasks

Package

  • 5 days - Monday - Friday and Sunday – Thursday (bi-weekly change)
  • Start 8am – 5pm – 40hr week
  • Full Time, permeant position.
  • Full training provided
  • 28 days holidays including bank holidays
  • Company Pension
  • £25,000 per annum

To be eligible for this vacancy you must:

  • Live with 10 miles of N17 0UL
  • Be eligible to Work and live in the UK and provide documents
  • Be able to Start Immediately

To apply for this role, please click on "Apply"