Costa Coffee Supervisor

Newcastle upon Tyne
Meets National Minimum/Living Wage
02 Aug 2019
30 Aug 2019
Mrs Ann Kinsella
Job Function
Contract Type
Full Time

Costa Coffee Supervisor

We are looking to recruit an enthusiastic Costa Coffee Supervisor to lead shift in the absence of the Store Manager

and Assistant Manager, opening and closing the

store to the standard required by Costa.

To train and coach all Baristas in delivering the

unbeatable coffee experience to all our customers.

Package description

  • £8.21 per hour. 30 hours per week.

  • The opportunity of joining the Compass pension and share scheme

  • Discounts at various high street stores

Main responsibilities

The successful Costa Coffee Supervisor will undertake the following duties:

To lead shifts when assigned by the Store or

Assistant Manager ensuring that all Costa policies

and procedures are followed

• Understand the WINcard and COSTAcheck,

Listen and Learn, Health and Safety and CMI and

undertake audits and checks as required by the

Store Manager

• Enable team members to understand and deliver all

of the standards in the Coffee Excellence section of

the Costa Check

• Train and accredit all new team members to Barista

level using the Barista Training Workbook and

ensure that all accredited Baristas receive and wear

single silver barista bean pin

• Review monthly Coffee Excellence scores,

communicate actions and updates regularly at team


• Brief team on any changes to drinks recipes and the

launch of any seasonal drinks

• Coach and support the team throughout shifts

to ensure all drinks are delivered to Costa brand


• Identify any gaps in training and organise training

as appropriate

• Support On-Job experiences in store

• Opening the store/preparing for the shift to brand


• Closing the store/completing the shift to brand


• Deploy the team effectively according to the trading

pattern of the store and complete the daily shift


• Checking the quality of the espresso by accurately

measuring & recording the grind & dose

• Ensuring that all coffee equipment is in good working

order; report any faults to the Store Manager

• Ordering consumables/food

• Accepting deliveries

• Cash management


Ideal candidate


  • Experience preferred but not essential as training will be given

  • Passionate about Coffee

  • Passionate about training and coaching

  •  Brand Ambassado

We look forward to receiving your CV. 

About the company

Healthcare Retail, part of Medirest, is passionate about delivering excellent products, standards and customer service to patients, staff and visitors in over 50 NHS hospitals around the UK through convenience and catering retail formats.  The portfolio comprises many high street brand franchises including Costa Coffee and M&S Simply Food as well as a selection of in-house brands.