Customer Service Advisor

Up to 9.10 Per Hour
05 Sep 2019
03 Oct 2019
Mrs Ann Kinsella
Job Function
Contract Type
Full Time

This is an exciting time for us as we are setting up a new Customer Service Centre at our Birmingham office.  You can be a part of a team which will provide exceptional customer service to all our customers and shape the way in improving the way we work.   We have a fabulous environment with onsite parking and excellent facilities.

Package description

Full-Time working shift patterns covering 7 day working week (includes Bank Holidays)

up to £19,000 per annum (DOE) + Company exclusive benefits + Annual Bonus (dependant on company performance)

Main responsibilities

  • To work as part of a team to resolve customer queries

  • Raising jobs on our CAFM system (Computer Aided Facility Management System) and ensuring completion within service level agreements

  • Building and maintaining internal and external relationships to ensure effective coordination and resolution of issues

  • Undertake additional tasks as and when required

Ideal candidate

  • Previous experience in a customer service or administration role is desirable but not essential

  • Strong communication and literacy skills

  • Knowledge of Microsoft Office and good IT skills

  • Will require enhanced security checks as part of the role

  • A team player

  • Must be flexible

  • To apply, please email your up to date CV directly to:

    Sohail Rahman

    Head of Business Performance


About the company

The Compass Group is a FTSE 25 business with over 50,000 staff UK wide and 500,000 staff globally.  We are one of the largest organisations providing a varied range of services.  We serve some of the most well know companies from catering to facility management.