Reservations Agent

CH&Co Group
University of Northampton
Competitive and great benefits
19 Sep 2019
02 Oct 2019
Job Function
Contract Type
Full Time

We are CH&CO, a group of chefs, nutritionists and people pleasers with a shared passion for food that fuels emotional positivity as well as physical wellbeing. In a world where what we consume is becoming ever faster and more disposable, we’re proud to take a more thoughtful, mindful approach to the food experiences we source, prepare and present.

Sunley Hotel
Waterside Campus, New South Bridge Road,
Northampton NN1 5PH

Reservations Agent
We are looking for a confident and professional Reservations Agent who enjoys working with people to join our vibrant and passionate company. Looking to join a culture of excellence as a Receptionist and be part of the recognised name in the hospitality industry?
“We are CH & CO ! We are Hospitality!”
We create heartfelt experiences for our guests and meaningful opportunities for our Team Members. This is not just a job – we offer you a journey of self-discovery, growth and an exceptional career.

Main Responsibilities:
·To ensure that all sales enquiries are dealt with in a proactive manner, and converted to confirmed bookings, to the agreed company core standards using the company Sales conversation techniques.
·To ensure that all reservation enquiries are handled in a professional and timely fashion with attention to detail and engage with the guest in a friendly and positive manner in order to build long term relationships.
·Maximise sales opportunities through up-selling, cross selling and achieving add-on sales
·Understanding the business and keeping up to date with hotel’s sales selling strategy and letting policy and promotions.
·Promote packages and promotions to the clients for whom you manage reservations as well as promote / communicate internally to ensure all staff are fully aware
·Have a full understanding of hotel amenities and services and confidently communicate this to your clients.
·To ensure that all reservations are directly inputted onto the Rezlynx computer system, and maintenance of an accurate filling system.
·To ensure that all VIP guests are flagged appropriately in Rezlynx, and that all additional requirements have been actioned, in order to ensure good customer relations and establish future business opportunities.
·To ensure that a professional manner, is shown to all customers, resulting in positive PR both internally and externally.
·All appropriate departments are to be informed of any guest special requirements/needs.
·To assist group and M&E reservations when necessary.

Ideal Candidate:
• positive attitude and someone who makes our guests smile
• friendly and caring
• enjoys working as part of a team
• good communication skills and personal presentation
• good attention to detail
• competent level of IT proficiency
• resilient and can work under pressure
• advantageous to have worked in a customer facing job.
• good knowledge of Rezlynx booking system is desirable
• has strong customer care skills
• is a confident, professional and welcoming personality
• can deal with high profile clients in a professional manner

We are looking to fill this job as soon as possible and aim to come back to you within the next two weeks. If you are successful, you will be invited for an interview followed by a trial shift.

Salary: Competitive
Job Level: Full-time
Brand: Sunley Hotel