Customer Service Apprentice

Newburn Business Park, Newcast
30 Sep 2019
28 Oct 2019
Miss Laura Glover
Job Function
Customer Service
Contract Type
Full Time


An apprenticeship is a funded programme where an individual learns new skills, knowledge and behaviours in a chosen sector. An apprenticeship will enable you to work and earn a wage whilst developing and gaining new skills as an employee.

Alongside your day to day duties, you will complete the Customer Service Level 2 Apprenticeship. This is a nationally recognised qualification and the primary objective is for you to deliver high quality products and services to customers. You will be supported through this qualification by your Personal Development Coach who will visit you at your place work every 6-10 weeks. You are not expected to complete any of your Apprenticeship work outside of your normal working hours and will be given set time each week to complete your work.

Package description

JOB TITLE: Customer Service Apprentice

SALARY:   £8.40/hr

LOCATION:   Newburn Business Park, Newcastle Upon Tyne

REPORTING TO: The Catering Manager

HOURS/WORKING PATTERN:  35hrs/week, Monday to Friday

DURATION: 13-15 months


Do you have a desire to work in a customer focused environment? Do you like the idea of providing a great service to others? Would you like to earn whilst you learn?

Well now is the time, as we have a very exciting opportunity for an Apprentice Customer Service Assistant to join our team at our site at Newburn Business Park, Newcastle Upon Tyne.

You do not need to have any experience as full training will be provided as part of the Apprenticeship. This is ideal for a school leaver or someone wanting a career change.

Over a 13-15 month period you will be trained to become a fully Qualified Customer Service Assistant.

Main responsibilities

Based at our Newburn Business Park site your daily duties will involve

  • being Health & Safety aware

  • making sandwiches

  • serving hot drinks

  • displaying the days food

  • replenishing stock

  • stocktaking

  • serving food while interacting with the customers

  • stock ordering

  • managing waste

  • deliver great customer service working in a team of 5-6

  • able to provide hospitality for the client.

Ideal candidate

  • A strong interest to have a career in an Customer focussed environment

  • Keen and willing to learn

  • A ‘can do’ attitude

  • Punctual and reliable

  • Able to take instruction

  • Able to work well with others

About the company


We are the world’s largest caterer, a Company that employ over 50,000 people so we know a thing or two about developing our people for real careers. 

Compass Group UK and Ireland specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Click here and take a look at our website for more information  

WHO ARE ESS (Defence and Government Services)?

You will be working for our ESS sector. ESS has been a market leader in the Defence and Government Services sectors for over 40 years. As well as providing quality catering, retail and leisure services, we offer a portfolio of superior and sustainable soft services, including: hotel, cleaning, waste management, security and reception services. At ESS, health and wellbeing is critical. We support the wellbeing of thousands of military and police personnel and civil servants who carry out strategically important work, often in challenging conditions. That’s why we have a team of registered nutritionists who work with our clients and consumers to support them in their work.

Click here and take a look at our website for more information


We offer you the opportunity to be part of a fun and exciting team, where you have the opportunity and support to develop and progress your career.

We offer more than the National Apprentice Minimum wage. For all our Apprentices, we offer the National Minimum Wage.

We have supported hundreds of people in further developing their career through an Apprenticeship. Take the time to look through our careers website so you can see for yourself how completing an Apprenticeship with Compass continues to make a positive impact.


Your Apprenticeship is fully funded by Compass UK and Ireland, via the Apprenticeship Levy.

As a company, our Apprenticeship programme is subject to regulation from Ofsted and the Education and Skills Funding Agency (ESFA).For that reason, each candidate must meet certain criteria’s in order to be eligible for funding.  This ensures our offer is compliant with all the quality and funding rules. Therefore, you will be required to complete the following:

Eligibility Questionnaire – the questions asked here will determine if we can claim funding for your apprenticeship training with our training provider and the rules for this are set out in the ESFA funding rules 2018/2019

Initial Assessments – These are positioning tests in English and Maths. Whilst they do not directly affect your eligibility for the apprenticeship they provide us with your current level of learning and help us build an individual learner journey.  This will establish if you are working at the required level in Maths & English that is needed in order for you to complete the learning within your chosen apprenticeship

European Social Fund – The Skills Funding Agency operates as a co-financing organisation for ESF and assures EU funding is correctly spent. The European Social Fund (ESF) is a structural fund from the European Union. It improves the skills of the workforce and helps people who have difficulties finding work. All our apprenticeships are compliant with ESF funding.

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